Frequently Asked Questions

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1. General ?

2. Delivery ?

3. Payment ?

4. Ordering

1. General ✿

1.1 I can’t find what I need in the FAQ, how can I contact you?

You can email us at thebudboxsg@gmail.com or if it’s urgent, simply WhatsApp us at +65 9622 9817!

1.2 Are there different Bud Box sizes?

Yes! For all mother’s day bud box, you can upsize to have double the flowers!

1.3 I made a mistake in my order! How do I change?

Please contact us via our email: thebudboxsg@gmail.com or WhatsApp us to make the changes

For all orders made for 13th to 16th Feb, any changes to address, message, and delivery date made after 8th Feb 12am will incur a $5 admin fee.

All changes have to be made at least 48 hours in advance of delivery date.

1.4 How should I keep my flowers fresh?

Keep the flowers away from direct sunlight and heat, and store it in a cool environment as much as possible. You should also water the green sponge at the bottom of the box daily 🙂

1.5 Do you have corporate discounts?

Yes, for corporate enquiries, kindly drop us an email at thebudboxsg@gmail.com or fill up our contact form!

1.6 Can we write a message with the flowers? How?

You can write a message to your loved ones when you check out!

2. Delivery ✿

2.1 What time will my recipient receive the flowers?

Kindly check out our Delivery Page for more information!

2.2 How much is the delivery fee?

We believe that showing your love should be affordable, hence we provide free same day delivery for the flowers!

2.3 Do you deliver internationally?

Unfortunately, we do not deliver internationally, however we are constantly improving ourselves to expand internationally in the future!

2.4 How do i know if my bud box is delivered?

An email will be sent to you once delivery is completed! 🙂

2.6 What happens if the delivery is unsuccessful?

We will inform you via email/WhatsApp to arrange for a redelivery. Kindly check out our Delivery Page for more information on redelivery.

3. Payment ✿

3.1 What types of online payment do you accept?

We accept credit card payment via Stripe and Paypal!

3.2 Do you accept cash on delivery?

We strictly do not accept Cash on Delivery.

3.3 Do you accept Bank Transfer/PayNow?

To avoid confusion, we do not accept Bank Transfer/PayNow for the Mother’s Day period between 7th to 10th May.

3.4 How will I receive my refund?

In the event where a refund has to be made, we will refund you through your credit card.

3.5 Can I order from you online first, and pay at your store later?

We will only proceed with the order preparation after payment is made, we do not accept deposits of any form before we accept an order.

4. Ordering ✿

4.1 Can I choose a design?

Yes! You can choose from our Mother’s Day bud box designs. Simply click on the design you like, proceed to checkout and select the date you like it to be delivered

4.2 What is the Freestyle DIY Bud Box?

Our Freestyle Boxes are crafted by our florists based on your recipient’s agee, gender, the occasion and the color of the flowers you choose.

4.3 Oops, I made a wrong order, can I cancel?

All cancellations has to be made at least 48 hours before the date of delivery. We reserve the rights to reject all cancellations made after that. All cancellations will incur an admin fee of $5.